Core Technology and Competitiveness
Common questions about core technology and competitiveness
Why should I choose your company over competitors?
In terms of new product R&D, how do you ensure that the innovative vending machines launched meet market needs?
A: We have a professional market research team that accurately identifies market gaps and potential demands through big data analysis, user behavior studies, and integration of local cultural habits. Meanwhile, we have established a rapid trial-error iteration mechanism: before launching new products, we conduct multiple rounds of small-scale pilot tests to collect feedback and optimize the products, ensuring they align with market expectations upon official release.
What is the scope and response speed of technical support in the whole-store traditional machine output service?
A: Technical support covers the entire process including equipment installation and debugging, operation training, daily maintenance, and fault repair. We have a 7×24-hour exclusive service hotline, with a fault response time of no more than 4 hours in domestic regions. For international regions, we commit to a reasonable response time based on local actual conditions, ensuring clients can operate without worries.
Business - Cooperation Evaluation
Below are key questions for cooperation assessment
Given the complex and volatile market environment, how can I guarantee satisfactory returns after investing capital and resources?
A: We offer multiple innovative cooperation models to meet diverse needs. Under the Urban Partner Model, you can enjoy a “guaranteed share + bonus reward” mechanism, securing 80% of the revenue after the headquarters’ share, with an additional 5% rebate for exceeding performance targets. In the Technology – Empowered Joint Venture Model, profits are shared through equity distribution, and you can leverage our technical advantages to enhance product competitiveness and expand market share. For the B2B2C Vending as a Service Model, revenue is split at a rate of 15% – 20% of sales, and we optimize product selection and pricing via our data center, ensuring your investment returns.
What level of capital and human resources are required for cooperation with your company, and how can cooperation risks be minimized?
A: Resource requirements vary across models. As an Urban Partner, you only need to pay a regional operation deposit of
100,000 and cover local human resources and warehousing costs for on – the – ground implementation, while the headquarters takes care of equipment procurement and software maintenance. In a Technology – Empowered Joint Venture, your main inputs are local channels, supply chain resources, and operational expertise, while we contribute technical patents and systems as equity. In the B2B2C Model, you only need to provide locations and product replenishment. Additionally, regardless of the model, we offer comprehensive support, including operation standard operating procedures (SOPs), technical upgrades, and marketing promotion, to minimize your operational risks.
There are numerous cooperation options available in the market. Why should I prioritize cooperation with your company?
A: We combine the flexibility of traditional agency models with three innovative cooperation models. The Urban Partner Model shortens market expansion and payback cycles. The Technology – Empowered Joint Venture Model enhances product competitiveness through our technical patents and systems for intelligent vending machines. The B2B2C Vending as a Service Model eliminates the need for upfront equipment purchases, reducing capital pressure, and enables data – driven operation optimization. Moreover, for existing agents, we have designed multiple pathways, such as upgrades, referrals, and transformations, to safeguard your continuous revenue and development prospects, offering a comprehensive solution unmatched by other partners.
Investment Return and Risk
Below are key questions for investment evaluation
How long is it expected to recoup the costs and achieve profitability after purchasing equipment or becoming an agent?
A: The cost – recovery and profitability cycles are influenced by various factors, such as the number of equipment deployed, the quality of locations, and merchandise sales performance. Based on our past experience, for an average vending machine at a regular location, the cost can be recouped within 6 – 12 months. For whole – store equipment output projects, with good operation, profitability is typically achieved within 1 – 2 years. We will provide customers with detailed revenue prediction models and cost – control plans to help accelerate the speed of achieving profitability.
What countermeasures does your company have if there is slow merchandise sales or changes in the market environment?
A: We have established a dynamic merchandise management and market monitoring mechanism. Once slow – moving merchandise is detected, we will promptly provide suggestions for merchandise adjustment and assist customers in optimizing product selection. In response to changes in the market environment, such as shifts in consumer trends or policy adjustments, our technical team will respond quickly by upgrading software functions, retrofitting and adapting hardware equipment, and providing customers with new marketing strategies and operation plans.
During the cooperation period, does your company provide equipment maintenance and update services, and how are the fees calculated?
A: During the cooperation period, we provide basic equipment maintenance services, including regular inspections and free software system upgrades. For hardware failures caused by normal use, repairs and replacements are free of charge during the warranty period. After the warranty period, reasonable costs for spare parts and labor service fees will be charged. Meanwhile, in line with technological development and market demands, we will introduce equipment upgrade and replacement plans. Agents can make selections according to their actual situations, and the fees will be determined through negotiation based on the specific content of the upgrades.